Warranty

The following page outlines our Limited Warranty for products sold on our website. Each section details the warranty provided by NCASE, organized by section. These are legally binding.

Introduction

NCASE provides a non-transferable warranty to the purchaser of NCASE products purchased from our website unless otherwise indicated on our website, listing, or other related materials. NCASE warrants that the product will be free from defects in material and workmanship for a specified period commencing on the date of purchase. Except where prohibited by applicable local law, this warranty is limited to the original purchaser and is non-transferable. This warranty provides you with specific legal rights, and you may have additional rights that vary under local laws.

In general, this warranty means your NCASE product will operate according to published technical specifications and in the operating environment for which it was intended for the duration of the warranty period. Products missing parts and or accessories must be communicated to NCASE customer service within seven days of delivery to be covered by the warranty. This warranty version applies to products purchased on or after June 1, 2020. For prior versions of the NCASE limited warranty, please contact customer service.

Remedies

NCASE’s entire liability and your exclusive remedy for any NCASE product that is not operating by its published technical specifications is at NCASE’s discretion: 1) to repair or replace the product at NCASE’s expense, or 2) to refund the price paid less a usage fee of 10% of the purchase price. This warranty obligation is conditioned upon the hardware being returned to the original place of purchase or another place as directed by NCASE, with the original sales receipt attached. You may be required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees. NCASE may, at its discretion, provide new or equivalent-to-new refurbished parts in good working condition or repair or replace the hardware returned to NCASE.

Any repaired or replacement hardware will be warrantied for the remainder of the original warranty period or thirty (30) days, whichever is greater, or for the period required by local statute.

Obsolete or Discontinued Products

If available, an obsolete or discontinued product will be replaced with the same product. If NCASE is unable to replace your obsolete or discontinued product with the same product, NCASE will replace the obsolete or discontinued product, in its sole discretion, with a product having similar function and capacity.

Exclusions

This warranty does not cover problems or damage resulting from, but not limited to, any of the following:

Wear and tear associated with normal use
Any modification, abuse, accident, disassembly, misapplication, or unauthorized repair
Removal of any manufacturer label(s) or sticker(s)
Any improper operation, including any use not in accordance with any supplied product instructions
Any other cause which does not relate to a product defect in materials or workmanship

Also excluded from this warranty are counterfeit products, which NCASE, at its sole discretion, determines were not manufactured by NCASE or any of its authorized manufacturing partners.

Limitation of Liability

NCASE shall not be liable for any special, incidental, indirect, or consequential damages whatsoever, including but not limited to loss of profits, revenue, or data (whether direct or indirect) or commercial loss for breach of any express or implied warranty on your product even if NCASE has been advised previously of the possibility of such damages. Some local laws do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so this limitation or exclusion may not apply in your jurisdiction.

Exclusion of Implied Warranties

Except as prohibited by applicable law, any implied warranty or condition of merchantability or fitness for a particular purpose on this hardware product is expressly disclaimed. Some local laws do not allow limitations on how long an implied warranty may last, so this limitation may not apply in your jurisdiction.

National Statutory Rights

Consumers may have legal rights under applicable national legislation governing the sale of consumer goods.

No Other Warranties

No NCASE employee, dealer, or other agent is authorized to make any modification, extension, or addition to this warranty.

Special Warranty Period in the European Union

In the European Union, the minimum warranty period provided by the reseller is two years. The minimum warranty period provided by the reseller for refurbished products is one year.

How to Make a Warranty Claim

Before submitting a warranty claim, we suggest you contact customer service and review the relevant discussion thread for technical assistance. A simple fix for your problem may be found there.

All warranty claims should be addressed directly to NCASE. Our customer service contact information can be found on the web at www.ncases.com/pages/support.

Returning Your Product

In the event that you need to return your NCASE products for repair or replacement, NCASE will provide you with a Return Merchandise Authorization Number (RMA#) and return instructions. Unless otherwise specified, return shipping is the responsibility of the customer. Do not return your product without prior approval from NCASE. Any product returned without a valid, unique RMA# will be refused and returned to the sender at the sender’s expense. To avoid problems at the time of receipt, clearly write your RMA# on the outside of the package and include a copy of your RMA confirmation e-mail within the box.

Request a Return Material Authorization Number (RMA#)

Please follow these steps to obtain an RMA number:

Submit an RMA# request online at https://ncases.com/pages/support
Describe the problem in the “Message” text box
Include valid proof of purchase (required for RMA processing, i.e. order number, invoice) to the message.

RMA Return Addresses

We have two (2) RMA receiving locations worldwide. Your RMA confirmation will specify the specific return address you must use when sending your RMA package. This will be your standard return location and should not be changed without prior approval from NCASE. Any packages received at an unauthorized location may be refused and returned at the sender’s expense.

Products Lost or Damaged During Transit

The original packaging material should be used to pack the product for return; if the original packaging is not available, you should use packing materials that provide the same or greater protection to the product. All packages that arrive with any external damage or appear inadequately packed will be refused and returned at the sender’s expense. NCASE is not responsible for damage incurred during shipping to our RMA receiving locations.

You should select a return shipping method that provides tracking information. NCASE is not responsible for lost or misdirected packages.

RMA Processing

NCASE will perform a visual inspection of the package before acceptance to ensure there was no visible damage during transit which could affect the product being returned
All products received go through individual visual inspection to ensure the products are genuine NCASE products with all applicable labels intact and free of physical damage/abuse
We also confirm the RMA#, which should be noted on the outside of the package
Packages with damage or that do not have a valid, unique RMA# marked on the exterior will be returned to the sender at the sender’s expense
Counterfeit products, or products that fit the warranty exclusions listed above, will be returned to the sender at the sender’s expense
After inspection, the product will be confirmed as received, and processing will begin
Typical Processing Times:

5 to 15 business days for your replacement to be processed or for a credit to be applied to your account.
5 to 15 business days for your replacement to be shipped and delivered.

NCASE Warranty Periods

Effective June 1, 2020, the following warranty periods apply:

All computer enclosures and components have a 1-year warranty
All refurbished or factory reconditioned computer enclosures, and components have a 1-year, replacement-only warranty

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