The following page outlines the terms and conditions for NCASE's website. Before using the website, you are expected to read, understand, and agree to these terms. Each section details the terms and conditions of this website, organized by section. These are legally binding.
Please read this document carefully before submitting your preorder or order, or using our website. It contains essential information regarding your rights and obligations, including limitations and exclusions that might apply to you.
These terms and conditions (“terms”) apply to the purchase and sale of items (“Items”) through www.ncases.com (“Website”) as well as the use of our Website. By placing a preorder or order (both referred to as "order") for such Items, you agree to be bound by and accept these terms and conditions. These terms and conditions are subject to change by NCASE LLC. ("NCASE", also referred to as “us” or “we”) without prior written notice at any time, in our sole discretion. The latest version of the terms and conditions will be posted on this Website, and you should review these terms and conditions before purchasing any Item. These terms and conditions are an integral part of the Website that generally applies to the use of our Website.
Preorder/Order Acceptance and Cancellation
Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is cancelled, you will receive a prompt refund credit to your account.
If the customer requests that an order be cancelled or refunded for any reason, and NCASE agrees to process that cancellation or refund, orders that have NOT shipped, a charge equivalent to NCASE's payment processing fees will apply. Refunds for shipped orders will be processed within 5 business days after the customer returns all items to an address provided by NCASE. A charge equal to NCASE's payment processing fees and a 15% restocking fee will be applied.
Once an order has been placed, it cannot be cancelled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested.
Payment Terms, Shipping, and Taxes/Duties
All payments must be made through the Website and in United States dollars. Please note that you will be charged for the Items once the preorder is placed, as this will secure the Items for you. All refunds are processed in United States dollars and are done irrespective of changes to foreign exchange rates from the date of purchase.
We accept payment for all purchases through third-party payment processors. You agree to be bound by and accept the terms and conditions of those processors. Further, you represent and warrant that: (i) the credit card information you supply to us, our vendors, and our affiliates are accurate, correct, and complete; (ii) charges incurred by you will be honored by your credit card company; and (iii) you will pay charges incurred by you at the posted prices, including all applicable taxes and or duties if any.
Please be aware that because of the made-to-order nature of the transactions on our Website, you should expect a delay up to three months after the end of the order period before your Items are ready to ship. Items will generally be shipped in the order in which they are received. Shipments will be made Monday and Fridays, excluding holidays, unless otherwise noted.
We offer a variety of shipping options to meet your shipping needs. Please check the shipping options at checkout for specific delivery options and fees. All shipping fees are quoted in United States dollars. No C.O.D. orders can be accepted.
Please note that if provided, the posted shipping time frame may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties obtaining authorization.
Import duties, taxes, and other charges are not included in the Item price or shipping cost. These charges are your responsibility. Please check with your country’s customs office to determine what these additional costs will be before completing your preorder.
Changes in Items and Pricing
We are constantly updating and revising our offerings of Items, and we may discontinue Items at any time without notice. All pricing for the Items is subject to change. For all of our prices and Items, we reserve the right to make adjustments due to changing market conditions, Item discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances.
NCASE provides a non-transferable warranty to the purchaser of NCASE products purchased from our website unless otherwise indicated on our website, listing, or other related materials. NCASE warrants that the product will be free from defects in material and workmanship for a specified period commencing on the date of purchase. Except where prohibited by applicable local law, this warranty is limited to the original purchaser and is non-transferable. This warranty provides you with specific legal rights, and you may have additional rights that vary under local laws.
In general, this warranty means your NCASE product will operate according to published technical specifications and in the operating environment for which it was intended for the duration of the warranty period. Products missing parts and or accessories must be communicated to NCASE customer service within seven days of delivery to be covered by the warranty. This warranty version applies to products purchased on or after June 1, 2020. For prior versions of the NCASE limited warranty, please contact customer service.
Given the unpredictability of technology and the online environment, NCASE makes no promise that our Website will be uninterrupted or entirely error-free, free of viruses or bugs, or compatible with any other software or material. Accessing the Website is entirely at your own risk. We are not responsible to you if we cannot provide our Internet services for any reason beyond our control.
The content of our website is presented "as is", and we do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our website, withdraw any part of our site, or update product information whenever necessary.
Liability and Indemnity
Except for our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers, or other representatives will be liable in contract, tort, negligence, or otherwise for any loss or damage whatsoever in any way connected with your use of the Website.
You agree fully to indemnify us, our directors, employees, suppliers, or other representatives from and against all liabilities against all claims, liability, damages, losses, costs, and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.
This website is controlled and operated by NCASE in the United States. These terms and conditions and all matters connected with any order you place on our website are governed by United States law.
This website is owned and operated by NCASE. All content, including pictures, designs, logos, photographs, written and other materials on our website, are copyrighted to NCASE and authors, designers, photographers, etc. All worldwide rights are reserved. This site and its contents may only be used for personal, non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of NCASE.
We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the revised terms of conditions. Please read the terms and conditions and check back often. If you do not agree to the terms and conditions changes, you must immediately stop using the website.